Summary

Employment in a dynamic, fast paced, high-tech environment which will make best use of my problem solving, server administration, development and leadership skills.

Work Experience

2018/10 - Present
Security Engineer III
San Antonio, Texas
Rackspace Technologies
  • Primary contact between Managed Security Operations and Cross Platform Development Team provided resources and feedback to the developers regarding the tools and automation.
  • Assist the Cross-Platform Development Team by helping to implement features that were a higher priority for our business segment, utilizing current best practices around security, code review, and deployment.
  • Review new vendor tools by building proof of concept environments, tooling, and technology. Organize and participate in feedback sessions with vendors to discuss integration strategies, adoption, and broader product release.
  • Participate in designing and maintaining tools that utilized APIs provided by the Cross-Platform Development team and vendors, simplifying processes and procedures.
  • Collaborate with team members, developers, and the customer's account teams to suggest solutions to security issues and deployment strategies, optimizing the tooling and environment.
  • Deploy and manage various security tools and agents to complex customer environments that span multiple data center and cloud environments.
2015/11 - 2018/10
DevOps Engineer II
San Antonio, Texas
Rackspace Technologies
  • Primary developer for the Rackspace Application Support for Digital Team is formally known as the Critical Application Support Team
  • Designed and built automation solutions consisting of Ansible, Tower (AWX), Terraform, Python, and other tools, allowing the team to provision and install various application agents, technology stacks, and general task automation.
  • Infrastructure engineer for the team managing our dedicated environment and cloud environments.
  • Deployed, updated, and managed multiple AppDynamics and New Relic on-premises and SaSS solutions to customer environments.
  • Designed and utilized application programming interfaces for communicating with various tools to conduct configuration and audits to support my team and our customer
  • Designed and managed internal tools that improved team functions by implementing time tracking, monitoring, and dashboards, which gave management and the team a better understanding of current issues and pain points.
  • Developed and Used DevOps technologies and standards concerning continuous integration and deployment of internal tools
  • Participated in and organized meetings discussing design, goals, application communication, and new product launches, setting and meeting deadlines for product launches.
2014/09 - 2015/11
DevOps Engineer
San Antonio, Texas
Rackspace Technologies
  • Implemented a complete infrastructure upgrade of unsupported legacy software and minimized the upgrade cost, saving the company 250K.
  • Designed and managed internal tools that improved team functions by implementing time tracking, monitoring, and dashboards, which gave management and the team a better understanding of current issues and pain.
  • Participated in and organized meetings discussing design, goals, application communication, and new product launches, setting and meeting deadlines for product launches.
2011/08 - 2014/09
Windows System Administrator II
San Antonio, Texas
Rackspace Technologies
  • Design new tools that benefited the Enterprise Support floor concerning ticket views, dashboards, and stats, emphasizing using DevOps technologies such as MongoDB, Python, JavaScript, and other tools and standards concerning continuous integration and deployment.
  • Worked as an escalation point for advanced issues for Enterprise Level customers and collaborated with team members and the Account Teams to suggest solutions to customer issues, and specific alert patterns, optimizing the customers’ environment and escalating issues when necessary.
  • Provided solutions and resolved issues for managed, private, and public cloud environments ranging from low priority to critical status categories.
  • Educated, assisted, and communicated with customers about capacity planning for their mission-critical environments.
  • Planned, organized, and performed time-sensitive customer maintenance using resources across teams.
  • Coordinated work between departments, including Windows Support, Linux Support, Network Security, Storage, Data Center, and Virtualization, to resolve customer issues and requests on time.
2010/10 - 2011/04
Windows System Administrator
San Antonio, Texas
Rackspace Technologies
  • Collaborate with team members and the Account Teams to suggest solutions to customer issues, and specific alert patterns, optimizing the customers’ environment and escalating issues when necessary.
  • Provided solutions and resolved issues for managed, private, and public cloud environments ranging from low priority to critical status categories.
  • Assist and communicate with customers about capacity planning for their mission-critical environments.
  • Planned, organized, and performed time-sensitive customer maintenance using resources across teams.

Education

2003/10 - 2005/03
Information Systems
Baton Rouge, Louisiana
ITI Technical College
  • Studies focused in Information Systems design, implementation, management, network security and programming.